Returns & Refunds Policy

At ELEGOO, we stand by the quality of our 3D printers and electronics; if you are not entirely satisfied with your purchase, you can return your items within 30 days of receipt for a full refund or exchange. Please ensure all components, including the original packaging and accessories, are included to qualify for a successful return.

1

Initiate Your Request

Contact our support team at service@elegoo.com with your order number and the reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack the product in its original box, ensuring all tools, resin tanks, or build plates are clean and protected to prevent damage during transit.

3

Ship the Item

Affix the provided shipping label or send the package to our designated local warehouse, then share the tracking number with our support representative.

4

Inspection and Refund

Once our technicians verify the item's condition, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing