Frequently Asked Questions

Everything you need to know about your ELEGOO shopping experience, from shipping to technical support.

What is the typical shipping timeframe for 3D printers and resin?

Orders are typically processed within 1-2 business days. Shipping times vary by region, but most domestic orders arrive within 3-7 business days via our local warehouse network.

Do ELEGOO products come with a warranty?

Yes, we provide a 1-year limited warranty on our 3D printers and a 6-month warranty on consumable parts like LCD screens and FEP films, covering any manufacturing defects.

What is your return policy for electronics and hardware?

We offer a 30-day return policy for most items. Products must be in their original packaging and condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).

Where can I find the latest firmware and slicing software for my device?

All firmware updates, USB drive files, and recommended software like CHITUBOX or VoxelDance Tango are available for free download on the 'Support' section of our official website.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Shop Pay for flexible financing.

Does ELEGOO offer technical support for beginners?

Absolutely. We provide comprehensive video tutorials, a detailed knowledge base, and 24/7 email support to help you calibrate your machine and achieve your first successful print.